North Star Home Care LLC – Privacy Policy-Can be found at https://northstarhomecarellc.com/privacy-policy/
Last updated: 06/23/2026
This Privacy Policy explains how North Star Home Care LLC collects, uses, discloses, protects, and retains personal information when a client, prospective client, authorized representative, or other individual voluntarily initiates contact with us by email, phone call, or text message. We do not collect personal information through website forms or other passive website submission methods. This policy is intended for publication on our website and includes disclosures for SMS messaging conducted through business communications platforms, including RingCentral. We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
Interpretations
The words of which the initial letter is capitalized have meanings under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority
- Company referred to as either “the Company”, “We”,”Us” or “Our” in this Agreement, refers to North Star Home Care LLC, 330 Kennett Pike, Ste 103, Chadds Ford, PA 19317.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to Pennsylvania, United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet
- Personal Data is any information that is related to an identified or identifiable individual
- Service refers to the Website
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically either generated by the use of the service or from the Service infrastructure itself (for example, the duration of a page visit)
- Website refers to https://northstarhomecarellc.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
Who We Are
North Star Home Care LLC is a non-medical personal caregiving agency for the elderly located at 330 Kennett Pike, Suite 103, Chadds Ford, PA 19317. You may contact us by phone at (484) 414-2800, by fax at (484) 214-1200, or by email at contact@northstarhomecarellc.com. Our website is https://northstarhomecarellc.com.
Scope of This Policy
This Privacy Policy applies only to information that you voluntarily provide when you initiate contact with North Star Home Care LLC by email, phone call, or text message, including service inquiries, scheduling communications, customer care communications, and SMS/text messaging communications. It does not apply to third-party websites, services, or platforms that we do not own or control.
Personal Information We Collect
We collect personal information only when you voluntarily provide it to us by initiating contact by email, phone call, or text message. This may include your name, email address, phone number, mobile phone number, mailing address, service address, emergency contact information, preferred contact method, caregiver or care-related preferences, scheduling information, and any information you choose to provide during those communications.
We do not collect personal information through website forms, tracking forms, online account registrations, or automatic collection tools. If our website uses basic technical logs or security tools, we do not use that information to identify you or combine it with client-provided personal information unless necessary for security, fraud prevention, or legal compliance.
How We Use Personal Information
- To respond to inquiries and requests for home care services.
- To schedule, coordinate, and provide services.
- To communicate with clients, prospective clients, family members, employees, caregivers, and authorized representatives.
- To send appointment reminders, scheduling updates, caregiver updates, account notifications, customer care messages, and conversational messages.
- To maintain internal records, improve our website, improve our services, and support administrative operations.
- To protect our rights, safety, property, clients, employees, caregivers, and website users.
- To comply with legal, regulatory, contractual, and carrier messaging requirements.
SMS/Text Messaging Program
North Star Home Care LLC may use SMS/text messaging to communicate with individuals who have provided consent to receive messages from us. SMS messages may include the following:
- Conversational messages responding to your inquiries
- Appointment, scheduling, reminder or follow up messages
- Service-related updates and customer care communications
- Administrative or account-related messages
- Promotional or marketing messages only where legally permitted and where we have obtained the required express written consent
Message frequency may vary depending on your relationship with us and the nature of your request or services. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing or receiving services from North Star Home Care LLC.
How We Obtain SMS Consent
We obtain SMS consent only when you first initiate contact with us by text message, call us and verbally request or agree to receive text messages, or email us and clearly request or agree to receive text messages. We do not use pre-checked boxes, website forms, purchased lead lists, or third-party consent sources to obtain SMS consent.
Because we do not collect SMS consent through website forms, SMS consent must come directly from a client-initiated email, phone call, or text message. Consent records may include the date, time, communication method, phone number, and the substance of the client’s request or agreement to receive text messages.
SMS Opt-In Disclosure
By initiating contact or opting-in with North Star Home Care LLC by text message, or by requesting or agreeing by phone or email to receive text messages from us, you agree to receive conversational, customer care, account notification, scheduling, caregiver update, and/or service-related text messages from us. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help or call (484) 414-2800. You may also contact us via email at contact@northstarhomecarellc.com.
SMS Opt-Out and Help Instructions
You may opt out of SMS messages at any time by replying STOP to any text message from us. After you reply STOP, we may send a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again. For help, reply HELP to any message or call us at (484) 414-2800. You may also contact us via email at contact@northstarhomecarellc.com. We honor opt-out requests and maintain records of opt-in and opt-out preferences as needed to manage our SMS program and comply with carrier, legal, and regulatory requirements.
SMS Consent and Mobile Information Sharing
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide and support our messaging program, comply with law, or protect our rights.
We do not sell mobile information, SMS opt-in information, or SMS consent records. We do not purchase third-party lead lists for SMS messaging, and consent to receive SMS messages from us cannot be transferred from another business or third party.
SMS Records We May Maintain
For compliance and operational purposes, we may maintain records of your mobile phone number, date and time of opt-in, opt-in source, communication method used to initiate consent, consent language or request provided, message history, opt-out requests, HELP requests, and related communications. We use these records to demonstrate client-initiated consent, honor opt-out requests, manage customer care communications, and comply with carrier and legal requirements.
How We Share Personal Information
North Star Home Care LLC is bound to protect such information from disclosure or misuse. We may share personal information with service providers that help us operate our business, provide care-related services, maintain records, communicate with you, host or support our website, provide customer service, process communications, or support internal business operations. These service providers are authorized to use personal information only as necessary to provide services to us and are expected to protect the information they process on our behalf.
We may also disclose personal information when required by law, subpoena, court order, government request, or similar legal process; to protect our rights, property, safety, clients, employees, caregivers, or the public; to investigate suspected wrongdoing; or in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.
We do not share personal information, mobile information, SMS opt-in information, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
Cookies and Website Technologies
Our website is intended to provide general information about our services. We do not use website forms to collect personal information. Our website may use limited technical tools necessary to operate, secure, and maintain the website; however, we do not use website activity to create client records or initiate marketing communications.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support compliance with communications and carrier requirements. SMS consent records and opt-out records may be retained for a reasonable period after your relationship with us ends to demonstrate compliance and ensure that opt-out requests continue to be honored.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet, mobile networks, or electronic storage is completely secure, and we cannot guarantee absolute security.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency) or if North Star Home Care LLC is involved in a merger, acquisition or sale of all or a portion of its assets. The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of Users of the Service or the public or protect against legal liability. We may also disclose Personal Information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may have breached our Terms of Use or whom ay be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users, or anyone else who could be harmed by such activities
Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information that you voluntarily provided to us through a client-initiated email, phone call, or text message, subject to applicable legal, regulatory, contractual, and operational requirements. You may opt out of SMS messages by replying STOP.
Children’s Privacy
Our website and services are not directed to or address any children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact us at 484-414-2800 or send an email to contact@northstarhomecarellc.com.
Links to Other Websites
Our website may contain links to websites or services operated by third parties. We have no control over and assume no responsibilities for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policy of each website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted means you acknowledge the updated policy. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, you may contact North Star Home Care LLC by email at contact@northstarhomecarellc.com, by phone at (484) 414-2800, or by mail at 330 Kennett Pike, Suite 103, Chadds Ford, PA 19317.
